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Seeking volunteers for COVID-19 helpline

Updated: Feb 1, 2021

Posted on behalf of the Barnstable County Department of Health and Environment Communications Team

Since January 19, the County has been operating a COVID-19 helpline staffed largely by Cape Cod Medical Reserve Corps Volunteers. Since its inception, we have received over 7500 calls from people asking questions predominantly related to the vaccine rollout.

The Department of Health and Environment is seeking volunteers to assist with the Barnstable County COVID-19 Helpline.

As calls increase, many are accumulating rapidly in the helpline’s voicemail box. There is anxiety for a lot of our residents, especially the elderly, so we want to make sure we get those questions answered as quickly as we can. We are reaching out to staff to see if anyone would be willing to lend a hand by signing up for a shift to help us get this done. Calls can be returned after office hours until 8:00 PM, on weekends, or when it is convenient for you, with approval from your Department Head. We provide a “cheat sheet” to help you answer questions.

If you are interested in signing up, please fill out this short form and we will send you the invitation for the training, which will be held remotely on Teams.

Thank you!

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